Tutorials
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Introduction to "What do your customers want?" (2:21)
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Why you should care about what your customers want (5:01)
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The benefits of listening to your current customers (3:32)
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The one thing you should know about your customers (if nothing else!) (2:46)
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Part 1: How to create your own Care Factor Scale (2:19)
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Part 2: How to create your own Care Factor Scale (5:08)
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Start validating your assumptions with the Feedback Collector (1:42)
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Know when to stop asking and start doing: Why educated guesses are your secret weapon (2:37)
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What's Next? (1:47)
Tools
